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  • Friday 13th March 07:50

    16. Customer Service Excellence

    Deliver Customer Care Training Straight from the Box

    The "Customer Service Excellence" One-Day Course Plan is a fully-researched trainer's resource pack that will enable you to teach your trainees how to deliver exceptional service to every one of their customers every time. The resource pack consists of a course-ready Powerpoint file and a detailed Facilitator's Guide. Together, these two resources will enable you to deliver quality training to your team or organisation with minimum preparation, minimum research, and minimum cost.

    Features of the "Customer Service Excellence" Course Plan

    The "Customer Service Excellence" one-day course plan is built around the following 6 sessions:
    Session 1: Introduction
    Session 2: Group Exercise
    Session 3: Who Is My Customer?
    Session 4: Service Style
    Session 5: There Is Only Detail
    Session 6: Review and Close

    A High Level of Training Material

    The "Customer Service Excellence" Facilitator's Guide gives you all the detailed training material you need to become competent in this topic and deliver to a high training standard. The course uses 5 models, including "The Customer Journey" and "Why Customer Care Matters"; 4 worksheets, including "A Customer Is..." and "PIPS"; and 6 exercises, including "The Next Break" and "Tablets of Stone".

    Complementary Products

    Along with the "Customer Service Excellence" one-day course plan, you can download "Customer Service Champions" and "Profiting from Customer Complaints" and so complete the trio of MTL 1daycourseplans on Customer Care. You will also find a wealth of training material in the MTL E-Manual on Customer Care. If you want to create a fully-resourced library of one-day course plans covering all the major management and personal development skills, then why not download the complete set of 60 MTL 1daycourseplans as a MTL Bumper Bundle collection. 

    Price of this product: FREE!

    Delivery Method:
    This product can be downloaded directly from this site.

    Log in or Create an account to access free product downloads.

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